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| 6.21.22

Client Success Manager


Client Success Manager

The Client Success Manager delivers extraordinary support and solutions to our customers. This role is client-facing and interacts with both internal and external stakeholders at all levels. The Client Success Manager is responsible for identifying opportunities to address client challenges leveraging tools and services available from the company.

(No. of Positions-1)

Location - Bentonville, AR, U.S. - Hybrid | Full-Time

Job Summary

The Client Success Manager works with Intrics and RD Holdings clients, both proactively and reactively, for all of their servicing needs, delivering on our commitment to provide a beautiful client experience. You will report to the Manager, Client Insights & Engagement.

This is an ideal role for someone looking to be part of a fast-growing technology company: someone ready to make a meaningful impact on day one, with countless developmental opportunities for the right individual with a strong discipline and eagerness to expand their skills.

  • Education Requirements

    Bachelor’s Degree in business, sales, marketing, or other similar field required (Master's degree preferred).

  • Experience

    At least 4 years of relevant and progressive experience with retail industry experience and working knowledge of retail pricing strategies and/or category management, or an equivalent combination of education and business experience.

  • Salary

    Status: Exempt

  • Benefits/Hours

    Medical Coverage, Accidental Insurance, Life Insurance, Paid Time Off, Paid Holidays and Floating Holidays, 401(k) with Company Match


  • Serve as an advocate and liaison for top clients to ensure overall customer satisfaction
  • Exhibit a strong passion for learning our industry, clients, products, and services; to expertly represent company capabilities to solve client competitive intelligence deficiencies.
  • Collaborate with team members to ensure successful delivery of existing & new products/services, including scope refinement, program management, resource coordination, and management of timelines where needed.
  • Ensure the client deliverables and services meet our commitments related to timeliness and quality.
  • Monitor and report client performance using in-house data analytics tools. Partner with internal teams to drive improvements as needed.
  • Promote, maintain, and enhance our cultural values of accountability, respect, and trust.
  • Other duties as assigned.

What we are looking for

  • Great people skills, patience, and the ability to manage priorities with multiple strategic customers.
  • Strategic thinker with proven ability to influence others.
  • Accustomed to and comfortable in a role that is deeply involved in day-to-day activities.
  • Sense of urgency/pace to drive results.
  • Hands-on ability to analyze and draw insights from data.
  • Experience in retail, including knowledge of the industry's current challenges.
  • Experience developing and implementing strategic key account plans.
  • Adaptable, specifically in a dynamic, entrepreneurial organization.
  • Proficient Microsoft office skills, including PowerPoint, Word, and Excel.

About Intrics & the team

The retail industry continues to see unprecedented dynamics associated with the pivot to a true omnichannel shopping experience. Informed retailers are succeeding and Intrics is providing the solutions. Every day retailers are making million-dollar decisions based on the insights we are providing.

Why become part of Intrics

Intrics is a spin-off of a 30-year market leader in the retail data space with active relationships with virtually every major North American retailer. Intrics provides intelligent solutions leveraging the winning combination of progressive technical expertise (data science, analytics, advanced engineering, etc.) and extensive retail domain knowledge.

Are you ready to contribute to solutions sought after by North America’s leading retailers? If so, let’s talk.

Let's get started

Interested in learning more about our solutions? Connect with us so we can share insights that will help drive your business. Or email us directly for a discussion.

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